Refund policy

Returns and Refunds

We want you to be pleased with your Elyvara order. To request a cancellation, return, or report an issue, contact wjspista@gmail.com and include your order number.

Cancellations
Orders may be cancelled within 12 hours of purchase. Because many items are produced or prepared to order, cancellation cannot be guaranteed once production or fulfilment has begun.

Returns
Unused, non-customized products may be returned within 14 days after delivery. Items must be unused, in their original condition and packaging, and accompanied by proof of purchase. Please contact us before sending a return; returns sent without prior authorization may not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

Damaged or Incorrect Items
Inspect your order on delivery. If an item arrives damaged, defective, or incorrect, contact us within 48 hours and provide clear photographs of the item and packaging so we can evaluate the issue and arrange an appropriate replacement or refund.

Non-returnable Items
Customized, personalized, wholesale, B2B, and bulk-production orders are final sale and cannot be returned unless they are defective or do not match the confirmed order specifications.

Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected. Bank or card processing times may vary. Nothing in this policy limits rights that cannot be excluded under applicable law.